Privacy Policy

This privacy policy sets out how Linden Crafts uses and protects any information that you give us when you use our website.

Linden Crafts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect:
We may collect the following information:

    Name and contact information including email address and phone number
    Address information including postcode.
    Other information relevant to customer ordering and account management.

What we don't collect

    Payment card details.
    Human readable account passwords.

What we do with the information we gather:
We require this information to process your order, understand your needs and provide you with a better service, and in particular for the following reasons:

    Internal record keeping.
    Order processing and customer account management.
    We may use the information to improve our products and services.
    We may contact you by email, phone, or mail regarding in order to ensure you receive the items you have ordered.

In addition, if you opt-in to our email newsletter we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  You can unsubscribe at any time by clicking the unsubscribe link in these emails, or by amending your preferences in the 'my account' section of our website.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  These include but are not limited to:

    Use of secure SSL on all website traffic
    Use of secure passwords and access restrictions to servers and databases containing customer data

How we use cookies
We use cookies to help identify your computer so we will be able to tailor your user experience, track shopping basket contents and enable the ordering process. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website including the shopping cart.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us or updating your preferences in your account.

We will not sell, distribute or lease your personal information to third parties.
If you believe that any information we are holding on you is incorrect or incomplete and you are unable to make suitable changes in your account, please contact us and we will promptly correct any information found to be incorrect.
If you wish to see what data we hold on you, please contact us and we will be happy to assist.
Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Linden Craft
5, The Ouse Avenue
IP24 3DB

01842 762543