Terms & Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.We are Linden Craft and our primary dispatch location is located at:
5, The Ouse Avenue
You can telephone us on 01842 762543, or e-mail us at email@example.com
1 - General
1.1 - We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2 - When a choice of colours is offered for a product, we will endeavor to fulfill your first request, but regret that this is not always possible and colours may vary on these items.
1.3 - Images are for illustration purposes only and whilst provided in good faith, cannot be guaranteed to be 100% correct.
1.4 - Prices quoted are valid for online purchases only. E&OE.
1.5 - All transactions will be processed in GBP and charges may be levied by your payment provider. Please check with your bank if further clarification is required.
2 - Order process
2.1 - All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
2.2 - The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order acceptance from Linden Craft.
2.3 - Your order represents an offer to us to purchase a product. We are not obliged to supply the goods to you until we have confirmed acceptance of your order.
2.4 - A product which is out of stock at the time we receive an order, will be held as a backorder. Any backordered products will be shipped when they become available to us. If a product is no longer available, that product will be cancelled and where required a refund will be issued.
2.5 - Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
2.6 - Any products on the same order, which we have not confirmed in a dispatch confirmation email to have been dispatched, do not form part of that contract.
2.7 - By submitting your order you are allowing us to use your personal details for the purposes of supplying them (including passing your details on to couriers).
2.8 - We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.
2.9 - While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If the order is cancelled and you have already paid for the products, you will receive a full refund.
2.10 - For items with a future release date, the price may be subject to change between the time of order and the date the item is dispatched. If we discover a rise in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the revised price or cancelling it.
2.11 - Title to any products you order on this website shall pass to you on delivery of the products, provided that we have processed and received payment in full for the products.
2.12 - If you discover you have made a mistake with your order please contact us immediately.
3 - Delivery
3.1 - We aim to deliver the products to you within the time indicated by us but we cannot give an exact delivery time. Delays are occasionally inevitable due to unforeseen factors. Linden Craft shall be under no liability for any delay or failure to deliver the products within estimated timescales.
3.2 - Express delivery to mainland UK destinations is usually next day, although not guaranteed. We request mainland UK customers requiring this service to place their order before 17:00, although do not guarantee orders placed before this time will be dispatched same day
3.3 - You should inspect the products when you receive them for defects or damage. Any items delivered by courier which appear to be damaged must be signed for as such or refused and returned to sender.
3.4- If you find a defective or damaged product please inform us as soon as possible, in order that we can resolve the matter with minimum delay. All damages need to be reported to us within 24 hours of receipt.
3.5 - Any damaged in transit item must be returned to us if a replacement or a refund is to be issued.
3.6 - Non-delivery of an order, or parts missing from your order must be reported to us within 7 days of the date of dispatch. Dispatch of your order is confirmed by e-mail and this indicates the date of dispatch.
3.7 - If an item has been lost in transit, we may not dispatch a replacement item immediately. Resent or Replacement items will be dispatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from dispatch for undelivered mail to be returned to us, depending on the delivery country.
3.8 - Items returned to us by delivery companies will incur a £15 "Return to Sender" fee
4 - Cancellation of Order and Returns
4.1 - As a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund.
4.2 - You must inform us in writing of your desire to cancel within 14 days starting on the day after the day the products are delivered to you. We recommend you do this with a covering letter included with your returned items.
4.3 - You must return the products to us at your own cost. We advise you to ensure the products are well packed and adequately insured during any return journey that you organise.
4.4 - We shall refund the total amount of money paid by you for the products, less any costs we may have incurred for collection.
4.5 - Please remember that once you have notified us of your desire to cancel the contract there is a legal requirement for you to take good care of the products, which should be in as new condition.
4.6 - Some items are exempt from our returns policy. This includes but is not limited to:
- Items which have been personalised or modified - for example, assembled or painted
- Sale/clearance items now discontinued or no longer available.
4.7 - Any items returned as faulty found with no fault will incur a £15 inspection fee.